1. How to request deletion
-
Send an email to the address below from the email you signed up with.
corelabs.studio@gmail.com -
Example email subject:
[WakeAgain] Account Deletion Request -
Please include the following in the email body.
- App name: WakeAgain
- Developer: CoreLabs
- Account email to delete (same as your sign-up email)
- (Optional) Display name on the account · approximate sign-up date
- A line stating "I am requesting deletion of my account and related data"
- For identity verification, we may ask you to confirm by replying from your sign-up email. We proceed with deletion once confirmed.
- Once processing is complete, we'll send a result notice to the email you requested from.
Compose deletion request email
2. Data that gets deleted
Once your request is confirmed, the following is deleted in principle.
| Category | Details |
|---|---|
| Account identity | Email, display name, password hash, birth date, and other sign-up info |
| Identity (Lv2) | Real name, phone, and other identity info saved on your profile |
| Settlement (Lv3) | Account holder name, bank, account number, and other settlement info |
| Login · sessions | App/web login sessions and tokens (invalidated immediately) |
| Notifications · settings | Notification and app settings tied to your account |
| Coupons held | Unused coupons registered to that account |
Service data tied to your account — public listings, interest registrations, bids, etc. — is deleted, de-identified, or separated depending on deal/dispute status. (If a deal is in progress, deletion may follow after it's completed or resolved.)
3. Data that may be retained · retention period
Data required by law, or needed to prevent disputes or fraudulent use, may be retained for a period after your deletion request before being destroyed. In that case it is not used for any other purpose and is stored separately.
| Category | Retention period (per applicable law/policy) |
|---|---|
| Contract, transaction, payment, and fee records | In principle, 5 years (per Korea's Act on Consumer Protection in Electronic Commerce, etc.) |
| Payment and goods-supply records | In principle, 5 years |
| Consumer complaint / dispute-handling records | In principle, 3 years |
| Access logs, etc. | Per applicable law (e.g. Protection of Communications Secrets Act, where relevant) |
| Fraud/abuse and sanction history (minimal identifiers) | Scoped to preventing signup abuse and fraud; reviewed and destroyed within up to 1 year if needed |
Data is destroyed without delay once its legal retention period ends. For details on processing purposes, see the Privacy Policy.
4. Processing time · outcome
- We target processing within 14 business days after your request is received and identity is confirmed.
- If a large amount of data is subject to legal retention, some data may remain for the periods above instead of being deleted immediately.
- We'll notify you by email whether deletion is complete or some data is being retained.
5. Contact
| App | WakeAgain |
|---|---|
| Developer / operator | CoreLabs |
| corelabs.studio@gmail.com | |
| Privacy Policy | https://wakeagain.com/legal/privacy.en.html |